Shipping & Delivery
We offer free shipping on all our products., however, we only ship to customers living in the U.S.
After You Order
You will receive a confirmation email as soon as you place your order. It is the customers responsibility to ensure everything is the email is correct, and if not immediately contact support at firstname.lastname@example.org.
Please note it is important to make sure you have available space before purchasing, as it is not possible to return an item for not fitting.
We usually process orders within 2 - 4 days depending on what the product is. We will send you an email with the product's tracking number once its shipped.
Also, please note we only ship to people who live within the lower 48.
Estimated delivery time can be seen on our product pages, however it is not exact and depending on the product, time of year, quantity, etc times may be longer than estimated.
Game Table & Furniture Shipping
Due to their size and weight, our large game tables and furniture are shipped via LTL, which means there will be a curbside delivery from a large truck that you will need to be present for. You will need to confirm a time for the delivery service to drop off the table, they will contact you to set that up. We offer a few options that allow you to have them deliver into your home for certain products only.
*Please be aware it is the responsibility of the customer to arrange the delivery with the freight company. Once the table arrives to the carrier facility, they will call the number you provided to schedule a time to deliver.
After Delivery Duties
It is SUPER important to check out your product the very moment it arrives. Specifically you need to check for:
- Box Count: Make sure you have all the boxes and parts that come with your product. If something is missing we can fix it, but you MUST report it to the driver so it can be officially recorded IN WRITING.
- Damage: Things can be damaged in travel, and you deserve a new, fully functioning product, Check all the boxes for damage so it can be noted IN WRITING
If there is no note of damage or missing boxes, you cannot claim damage afterward.
We are not responsible for concealed damage due to not checking the box thoroughly.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You can always contact us for any return question at email@example.com.